To provide a quality investigations service, ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility.
• Capture claims in investigations template.
• Conduct telephonic interview with client.
• Request supporting documents from client.
• Contact previous insurer for claims history.
• Request SAPS report from client.
• Contact SAPS and confirm report details.
• Search for default judgements.
• Conduct full analysis of all relevant documentation.
• Approve or decline the claim providing full reasons if it is a decline.
26 September 2023
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.