Vacancy: Customer Services CoordinatorRegion: MidrandReporting to: Commercial Contact Centre Manager
Overall purpose of the Job:
The overall purpose of this job is to capture, and action Service Requests received nationwide from our NKA and Commercial clients. To ensure quoting is done accurately and within a acceptable turnaround time. Follow through of jobs with technical and proper communication between Fidelity and the client.
Minimum qualifications and experience:• Matric qualification or equivalent• Mathematics pass rate• Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)• Professional and well presented• Ability to work well under pressure• Time management• Self-motivated• Reliable transport• Mobile phone
Receive and manage calls and emails professionally and efficiently• Utilize the CRM platform (Pulse) to create and send quotes to Customers for services to be rendered• Follow up on Purchase Orders and signed quotes• Send through assigned jobs to technical and follow up with ETA for technicians to be at site• Troubleshoot with clients to identify the problem, and offer a viable solution
We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.