Agent: Collections (Grade 12 National Certificate / Vocational) – Capitec Bank
CLOSING DATE: NOT SPECIFIED
Purpose Statement
To call defaulting Capitec Bank clients and negotiate repayment of loans; maximising client retention and minimizing bad debt.
Experience
Min:
1 – 2 years collections experience
Call centre experience
Ideal:
1 – 2 years collections experience in a Collections Call centre
1 – 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
In a role using an African Language
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Min:
Call centre processes and procedures
Customer care and service protocol
Ideal:
Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge
Skills
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Telephonic / Call skills
Attention to Detail
Negotiation skills
Conditions of Employment
Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.