Control Room Operators: Fidelity Services Group – South Africa


Job Description

Control Room Operators

Specialized Services Division

Reporting to the: Senior Analyst

A permanent vacancy exists for a Control Room Operators (x6) stationed at our Specialized Services Division in Nelspruit, Mpumalanga. The position will report to the Investigations Analyst. The main purpose of the position is to ensure Surveillance operations and report on it.


PSIRA grade B/A renewed.

Must reside in the Nelspruit area

Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to work their way around and understand when being taught how to use other software programs

Has at least 2 years Control Room environment experience actively working as an Operator.

Good administrative skills.

Security Experience – Observe, act and report.

Excellent Observation and reporting skills

Excellent English written and verbal communication skills.

Contactable references.

No criminal record (This will be verified)

Reliable and has sober habits

Preferably resides close to Helderkruin and surrounds.

Main duties & Responsibilities:

Establish and sustain effective risk management.

Establishment and maintenance of an effective information network to investigate prioritized crime threats.

Establish and sustain an effective risk management process in allocated micro work environment to identify and reduce crime enabling factors.

Behavioural Competencies:

Critical Thinking


Active Listening

Complex problem solving

Social Perceptiveness

Good communication, planning and organizing skills.

Ability to work independently and with own initiative.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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