03 DECEMBER 2023
Europcar, a leading supplier in the commercial vehicle rental market, is inviting applications from honest, trustworthy and highly responsible candidates with relevant driving experience to apply for the position of Driver/Cleaner at our East London branch.
The purpose of the position is to support the achievement of the branch’s financial and customer service targets through ensuring that every renter drives a vehicle that is clean and quality assured to our high standards, and through delivery of efficient and professional customer service.
Specific Role Responsibilities
Job Outputs:• Cleaning of vehicle interior and exterior to our high standards.• Vehicle quality control, including identification and reporting of expired license vehicles and any other issue that does not conform to our quality standards.• Refueling vehicles, checking tyre pressure and oil/water/other fluids after every rental.• Delivering vehicles to customers in accordance with our procedures.• Handling vehicle check-ins in accordance with company, quality control and claims procedures.• Maintaining cleanliness of yard and other surrounding areas.• Maintaining the integrity of the company by behaving ethically and safeguarding the assets and interests of both the business and our customers.• Other duties on request.
Qualifications and Experience
• Valid, unendorsed Code 8 driver’s license (at least 2 years old)• Computer literate (basic level will suffice)• Must be fully bilingual and able to communicate with customers effectively in English.• Able to read a map.
Skills and Personal Attributes
Competencies:• Communication skills (comfortably conversant in English/ read & write)• Good interpersonal skills to support excellent face-to-face customer relations.• Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.• A team player.
Personal Attributes:• Good interpersonal skills to support excellent face-to-face customer relations.• Flexible and self-motivated.• Honest, trustworthy and highly responsible.• Neat and presentable.• Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.• A team player.