ATM Reconciliation Coordinator: Fidelity Services Group – South Africa


Job Description

ATM Reconciliation Coordinator (Head office)

Job description:Reporting to Manager: National Reconciliations Manager

Minimum Requirements:

Excellent communication skills

Matric certificate or equivalent

A clear criminal record

Computer literate and proficient in Microsoft Word, Excel, and Outlook

Cash Center experience advantageous

Key Performance Areas:

 (not totally inclusive):

Daily reporting to National Reconciliation Manager.

Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits.

Branch liaison and real time issue resolution with regards to cash orders, transfer, packing schedules and ATM loads.

Daily monitoring and reviewing branch capturing.

Intermediary between client and branch with regards to instructions, issues and normal day to day business.

Communication of cash low reports to branches for ATM loads.

Mapping and reporting to National Reconciliations Manager of new ATM’s as they are rolled out on monthly basis. This is to enable the client to do accurate planning on cash orders.

Obtaining and understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.

Provision of training to branch Supervisors, ATM Managers and Recon Clerks

Core competencies and other Personality Attributes:


Communication skills

Must be honest and reliable

Must have good verbal and written communication skills

Must be assertive

Pay attention to detail

Ability to work without supervision

Time management

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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