CAPITEC Bank Is Hiring – Agent: Merchant Support – South Africa

CLOSING DATE : NOT SPECIFIED

Purpose Statement

To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.

Experience

MINIMUM:

School leavers are eligible to apply for this role.

IDEAL:

Customer service experience and administration in a Business Services environment

Technical Support via a call centre

1 – 2 years inbound and outbound contact centre

Qualifications (Minimum)

Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

Certification in Communication

Knowledge

MINIMUM:

School leavers are required to have subjects related to business management or communication.

IDEAL:

Call centre processes and procedures.

Customer care and service protocol

Technical knowledge (systems and software)

Understanding of business services banking products.

Skills

Communications Skills

Attention to Detail

Problem solving skills

Influencing Skills

Interpersonal & Relationship management Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

Clear criminal and credit record

Willing to work regular shifts or weekends or rotational standbys