Standard Bank Is Hiring: Universal Banker (Level 1) – South Africa

Job Description

To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.


Minimum Qualifications

National Certificate in Banking (NQF5 FAIS recognised qualification)

Experience Required

2 – 3 years’ customer service experience in banking/insurance/financial services/client services environment

1 year experience in sales

Additional Information

Behavioural Competencies

Generating Ideas

Exploring Possibilities

Providing Insights

Adopting Practical Approaches

Articulating Information

Technical Competencies

Client Understanding

Product Knowledge

Application and Submission Verification


Client Acceptance and Review


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