Jobs

Call Centre Agent Required: Core Group – Johannesburg

[email protected]January 9, 2024

1 minute read

Job Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The Call Centre Agent is the first line of contact for iStore clients. This individual needs to have high energy and a passion for communicating and talking with clients. This is a customer service focused role that ensures clients are assisted with anything ranging from queries, products, to technical support. If you take joy in

communicating and helping other, this role could suit you.

Responsibilities:

Provide support, assistance and resolution in line with the iStore trading hours

Achievement of targets

Adherence to contact centre processes and procedures

Handle complaints, answer queries and provide support and general information

Be fully conversant with the Core Group’s client care and client satisfaction policies and service level undertakings

Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations

Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.

Technical support: Resolving technical issues telephonically and possibly researching technical issues

Status queries: Assist customers with queries on all repairs in progress

Call logging all incoming telephonic requests

Customer service

Requirements:

Matric Certificate

South African ID

At least 1 year of experience in a Call Centre

Key Attributes:

Professional

Friendly

Confident