An exciting opportunity exist for a KYC Verifications Officer to join our team in Cape Town.
The main purpose of this role is to ensure the accuracy and completeness of FICA documentation received from new customers.
The KYC Verification Officer reports directly to the Verification Team Leader. This position is responsible for checking and verifying information gathered from new customers in order to open accounts. They are required to check the integrity of the documents provided and identify potential fraudulent documents.
Internal Liaison takes place with the Agent Consultants and the Customer Support Team. External liaison takes place with external customers.
Duties and responsibilities (includes but are not limited to):
To verify and validate documentation and information supplied by customers when signing up for new accounts.
Guide customers that are rejected on how to be verified, via call, Chat or email
Merge Duplicate profiles
Keep up to date on any process and regulatory changes
To report any suspicious activities on customer accounts
To aid the verification team as and when required
To uphold and maintain daily and monthly targets
To always provide good customer service
To uphold the company brand
To manage own professional and self-development
Grade 12 or equivalent (Essential)
2 years KYC Experience (Essential)
Speaking, writing and reading of English (Essential)
Knowledge of money transfer procedures
Knowledge of KYC regulations
Knowledge of AML and Fraud
Knowledge of KYC rules and processes
Verbal and written communication skills
Organisational & administrative skills
Attention to detail
Problem solving skills