Mukuru Is Hiring: KYC Verifications Officer – South Africa

An exciting opportunity exist for a KYC Verifications Officer to join our team in Cape Town.

The main purpose of this role is to ensure the accuracy and completeness of FICA documentation received from new customers.

The KYC Verification Officer reports directly to the Verification Team Leader. This position is responsible for checking and verifying information gathered from new customers in order to open accounts. They are required to check the integrity of the documents provided and identify potential fraudulent documents.

Internal Liaison takes place with the Agent Consultants and the Customer Support Team. External liaison takes place with external customers.

Duties and responsibilities (includes but are not limited to):

To verify and validate documentation and information supplied by customers when signing up for new accounts.

Guide customers that are rejected on how to be verified, via call, Chat or email

Merge Duplicate profiles

Keep up to date on any process and regulatory changes

To report any suspicious activities on customer accounts

To aid the verification team as and when required

To uphold and maintain daily and monthly targets

To always provide good customer service

To uphold the company brand

To manage own professional and self-development

Key Requirements:

Grade 12 or equivalent (Essential)

2 years KYC Experience (Essential)

Speaking, writing and reading of English (Essential)

Knowledge of money transfer procedures

Knowledge of KYC regulations

Knowledge of AML and Fraud

Knowledge of KYC rules and processes

Additional Skills:

Computer skills

Typing skills

Telephone skills

Verbal and written communication skills

Organisational & administrative skills

Attention to detail

Interpersonal skills

Problem solving skills