FlySafair Is Hiring: Customer Service Agent

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our base in OR Tambo International Airport.  The successful applicant will report to the Manager: Base Airport.

RESPONSIBILITIES:

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;

Assist customers when there are flight disruptions and/or cancellations;

Handle and safeguard of confidential information;

Address any complaints in a professional and timeous manner;

Escalate any problematic issues to the Supervisor on duty;

Provide professional Customer service at all times.

REQUIREMENTS:

Grade 12;

Airport experience and ticket sales within an aviation concern;

Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;

Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);

Excellent understanding of delivering great customer service;

Excellent written and verbal command of the English language including proper phone etiquette;

Conflict resolution skills.

PERSONAL ATTRIBUTES:

Punctual;

High degree of patience and assertiveness;

Trustworthy, professional and reliable, including dealing with confidential information;

Immaculate timekeeping;

The ability to work well under pressure;

Practice good time management;

Customer focused and service orientated.

APPLICATION GUIDELINE:

No external email applications will be accepted.

Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right

                 * Not to proceed with this vacancy

                 * To appoint the selected candidates based on its operational requirements.

Reference number – JHB000868

For more information please contact:

Nomsa Qobose

Closing Date: 04 March 2024