Apply: Discovery Banker- Fixed Term

CLOSING DATE : NOT SPECIFIED

Key Purpose

The Discovery Banker provides intermediary services that are personalised, efficient and prompt to all clients through omni (multiple) channel. All interactions with clients aims to make Discovery the bank of choice. The incumbent delivers exceptional service that exceeds the client’s expectations through proactive and innovative solutions that are ethically sound, honest and maintains integrity.

Areas of responsibility may include but not limited to

Builds rapport with clients through multiple channels e.g. calls, web, chat and video 

Takes ownership of client queries, issues and escalations to ensure a personalised service and effective resolution                    

Communicates existing and new product information to clients.             

Deals with escalated queries                   

Serves all aspects of the bank’s products including rewards.

Offer alternatives for client retention 

Education and Experience (Preferred/Optional)

Bachelor’s degree that demonstrates a numerical capability – Required

6 months working experience in the Service industry

Student work experience

Good listening skills, ability to listen comprehend and action       

Computer literate with MS Office (PowerPoint, Excel and Word)  

Communication skills both written and verbal                    

Social media savvy

Technology savvy

Knowledge of the financial services or banking industry

Study towards FAIS – Advantageous

Special Conditions

After hours  / night shift work required

7 Day Flexi Work-Week

Weekend and Public Holiday work required

EMPLOYMENT EQUITY                                The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.