Hollywoodbets Is Hiring: Team Leader X5 – Durban, South Africa

CLOSING DATE: 11 MAY 2023

You Bring:

Customer Service.
Minimum 1 year call center experience in a team leader role.
Excellent Interpersonal and leadership skills.
Experience working with demanding targets and tight deadlines.
Results-driven approach to problem-solving.
Self-motivated, tactful, creative and strategic thinker.

A Bonus To Have:

Diploma/Degree.

What You’ll Do For The Brand:

Drive the operational agenda by providing daily direction and communication to teams to ensure that daily and weekly targets are met.
Provide appropriate direction and dispute resolution for workplace problems.
Maintain service levels, key performance indicators and performance management.
Communicate & report accurate performance metrics to the respective department manager.
Always promote ‘Best Practice’.
Undertake required administration.
Monitoring of Teams through call listening and verifying of valid transfers.
Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards.
Respond appropriately to discipline issues and maintain behavior.
Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity.
Promote excellent performance by leading the team and supervising the daily operations of the department & clearly set & communicate targets and use data to monitor & measure the team’s performance
Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
Develop, implement new or improve existing business policies/processes to improve the services offered
Ensure clarity around priorities and goals based on the organization’s objectives.
Identify, develop, and hire new & exitsing talent
Investigate and handle escalated, complex cases to ensure proper resolution
Communicate with the upper management & deal with difficult stakeholders
Handling escalations from the customer.
Analysis of first-time contact resolution targets & supports teams in achieving targets.
Any other ad hoc duties that might be required

What You’ll Bring To The Team:

Managing and prioritizing activities and ensure monitoring of results to accomplish a specific goal.
Excellent Administration skills.
Able to follow process in order to ensure high quality output
Able to Account for and verify reporting figures /statistics. Review/ analyses reporting statistics and figures to identify trends and make relevant recommendations.
Understands the different betting types.
Demonstrates a good understanding of betting procedures and understands the mobile betting application and functionality.
Understands the internet betting platform (website and functionality)
Excellent Coaching skills

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.