CAPITEC BANK LIMITED Is Hiring : Service Consultant – KwaZulu-Natal, South Africa

CLOSING DATE : NOT SPECIFIED

Purpose Statement

Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
Presenting and conducting self in accordance with brand expectations.
Experience
Minimum:

No previous experience required
Ideal:

More than 1 year’s client service experience within a retail/ financial/ banking environment
Demonstrated track record of engaging in a sales and client facing environment
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
A relevant tertiary qualification in Commerce or Management
Knowledge
Minimum:

Knowledge and understanding of:
Basic calculations
Retail/consumer service environment
Ideal:

Knowledge and understanding of:
Capitec Bank Products
Internal business processes and procedures
Organisational Policies, including (but not limited to) the Credit Policy
Skills
Communications Skills
Interpersonal & Relationship management Skills
Conditions of Employment
Must have access to transport (personal/public)
Clear criminal and credit record
Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.