Admin Assistant Job Vacancy: Europcar – South Africa
Closing Date
2024/04/23
Reference Number
MOT240418-1
Job Title
Admin Assistant: Sales | Europcar | Bruma
Branch/Department
Customer Service
Job Type Classification
Permanent
Location – Town / City
Bruma
Location – Province/Area
Gauteng
Location – Country
South Africa
Job Description
Europcar, a leader in the Rar Rental industry is looking for a Admin Assistant: Sales to join their Customer Services team based in Gauteng. If you are a young and vibrant individual with strong administration background, then this vacany could be perfect for you.
Position Overview
To support and promote the habits of the company
To listen and identify the needs of the customer
To maintain and optimize business growth
To achieve customer satisfaction
To process requests, reservations & reports within the prescribed time period as per objectives
To compile reports, make reservations, provide assistance as required on multimedia platforms (email, telephone etc.).
Multi-skilled dynamic individual who has a passion for service.
Specific Role Responsibilities
Job Outputs:
Acknowledge receipt of requests / enquires
Ensure that Reservations processed / requests for reports actioned
Process data and produce accurate, professional reports using various data sources as per customer requirements while maintaining company standards
Maintaining the service levels and turnaround times set per customer segment
Ensure procedural controls are adhered to when processing requests / enquires and that the relevant authorisation is received before processing or confirming details to customers
Maintaining confidentiality of both customer and corporate information at all times
Keep customer informed of any delays if and when relevant
Accuracy, honesty, integrity and professionalism required at all times
Qualifications and Experience
Minimum Qualification:
• NQF level 4 qualification (Grade 12 or equivalent)
Minimum Requirements:
2 years’ administrative experience (preferably in the corporate environment)
Excellent verbal and written skills
Ability to meet deadlines
Computer literate – knowledge of Outlook, Excel, Word, Impress & Empower
Skills and Personal Attributes
Competencies:
Fluent in English
Excellent listening skills
Diagnostic skills
Excellent Numeracy skills
High Competence in written communication e.g. Word & Outlook as well as being high functioning in Excel
Passion for service & people
Very strong administrative and organisational skills
Attention to detail critical
Project a professional, mature and positive self-image in both social and business interaction.
Personal attributes:
Well-presented and groomed
Strong ethics, sense of responsibility, maturity and tact
Excellent time-keeping and punctuality
Pro-active thinker
Integrity – Maintaining ethical and organisational norms
Innovation – Always looking at new ways of doing things to improve situations
Passionate- Dedicated and excited to accomplish goals, provide service and assistance
