DHL Supply Chain South Africa) (Pty) Ltd Is Hiring: Proof Of Delivery Lead

CLOSING DATE: NOT SPECIFIED

Proof Of Delivery Lead

Role Outline

To carry out duties to agreed level of performance and contribute to the continuous improvement of administrative processes and to provide Centralised Control and Co-ordination of all POD processes and procedures within the Consumer & Retail sector.

Key areas of responsibility include:

• Ensure quality of delivered services and proactively address issues across the sector
• Develop strategy and plan for the Management of POD’s across the sector
• Report on a monthly, quarterly and annual basis on the POD status and risks across the sector
• Spend a high proportion of time on site working with the operational team to find efficiencies and cost reduction
• Work effectively in a matrix structure with the operations leaders to deliver the day to day solutions and meet the annual and long-term targets
• Pro-actively identify opportunities within the POD function across the sector
• Maintain a theoretical record of all POD’s across the sector
• Continue to audit POD control procedure on a regular basis across all sites

Customer Relationship Management

• Develop and leverage constructive relationships with all stakeholders (that are business and issue-based, as opposed to transactional)
• Act as key contact for POD related issues across Consumer & Retail
• Maintain access to key decision makers

Maintaining

• Built and maintain strong relationships with key decision makers and establish customer network on a working level (coach network)
• Organize and hold quarterly review meetings with all stakeholders
• Monitor KPIs, ensure quality standards and performance targets are being met
• Act as key contact for POD related issues, channel communication to internal functions coordinate actions in case of large operational issues

Team Management/ Coordination

• Coordinate the resolving of operational issues and push for process improvements
• Collect and share knowledge and best practices (also cross-country)
• Review input from opportunity team, ensure quality and commercial standards are met
• Act as an interface between customer and DSC internal functions, collect and distribute required information

Solution Designing

• Analyze collected data together with operational experts and provide strategies for cost saving and efficiency

People Management

• Close collaboration with all Operational Leaders, Procurement and Finance.

Qualifications/ Skills/Competencies/Experiences

• Degree or equivalent qualification will be a distinct advantage
• More than 3 Years Logistics Sector experience
• More than 3 Years POD Experience
• More than 3 Years Operational experience will be a distinct advantage Languages

English – verbal and written