CAPITEC BANK Is Hiring: Social Media Engagement Officer – Cape Town, South Africa

DEADLINE: NOT SPECIFIED

Purpose Statement

To respond to social media enquiries or complaints for optimal resolution, client experience, client retention and service recovery
Provide daily support by monitoring social media platforms, responding appropriately, and engaging in daily interactions with customers and other relevant stakeholders.

Experience
Min:

2 years Customer Relations/Complaint Handling Experience
2 years job-related Social Media Knowledge (Blogging, Facebook, Twitter)

Ideal:

3+ years Social Media Customer Service Experience
Marketing /Social Media Communications Experience – (2 – 3 years)

Qualifications (Minimum)
Certification in Journalism & Media or Communication
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
A relevant tertiary qualification in Journalism & Media or Communication
Knowledge
Min:

Job-related Social Media Knowledge (Blogging, Facebook, Twitter) – (4 – 6 years)
Client Service Knowledge – (2 – 3 years)

Ideal:
Knowledge and understanding of:

Capitec Bank services, products, policies and procedures
South African banking environment
Job-related Reputation Management Knowledge – (2 – 3 years)
Financial industry
Capitec Bank services, products, policies and procedures

Skills
Communications Skills
Networking
Influencing Skills
Presentation Skills
Reporting Skills
Planning, organising and coordination skills
Analytical Skills

Commercial Thinking Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Problem solving skills
Interpersonal & Relationship management Skills
Attention to Detail
Conditions of Employment
Clear criminal and credit record
Willing and able to work shifts, including weekends