Mango5 Is Hiring: Customer Service Administrator (Airport Industria) – South Africa

DEADLINE: NOT SPECIFIED

Description

Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.

We are looking for a highly driven, focused and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.

Requirements
Essential Skills:

Attention to detail
Demonstrate ability to achieve in a target-focused environment
Ability to multitask, work to tight deadlines and possess good analytical skills
Experience in prioritizing workloads
Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills
Maturity to deal with difficult situations with a smile and empathy
The ability to work under pressure within busy times yet still provide an exceptional service

Min Entry Level Experience:

Customer Service: 1 year
Experience working with UK/USA clients
Contact Centre Experience: 1 year
Experience working in a KPA/Target driven environment

Qualifications

Matric
No Criminal Record
Key Roles/Duties

Answering a variety of incoming calls in a timely manner, delivering a professional and efficient service
The receiving, processing, and co-ordinating of referrals. This involves liaising with patients, clinicians and external health professionals and providing a range of related support services.
Performing administrative functions associated with booking appointments and dealing with and resolving queries.
Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
Courtesy calling patients, reminding patients of their appointments and informing them of clinic locations and any preparation
Re-arrange patient appointments within set KPIs/SLAs
To provide non-clinical advice about clinic appointments and preparation
To ensure all telephone enquiries are answered confidently, to provide a customer-focused approach.
Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring