Cummins Is Hiring: Customer Services Representative – Johannesburg, South Africa
Description
We are looking for a talented CUSTOMER SERVICES REPRESENTATIVE to join our team specializing in SUPPLY CHAIN PLANNING for our COMPONENTS BUSINESS SEGMENT in JOHANNESBURG, GAUTENG, SOUTH AFRICA
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In this role, you will make an impact in the following ways:
Collective cross-functional intelligence to validate and execute the demand plan and shorten the order to cash cycle. Aligns the supply plan with the demand plan and drives stability in the supply chain.
In charge of assigning customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; duties might include logistics management) to ensure orders are shipped in time.
Act as the single-point-of-contact to Cummins’ customers, parts distribution centres and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
Maintain accurate records of all internal and external interactions in the appropriate database/system.
Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation.
Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance.
To be successful in this role you will need the following:
Degree in related field preferred.
2 plus years of relevant customer order management, account management or in the supply chain field.
Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook).
Knowledge of Quality Management Systems.
Job SUPPLY CHAIN PLANNING
Primary Location South Africa-Gauteng-Johannesburg-South Africa, Johannesburg, Waterfall Park
Job Type Experienced – Exempt / Office
Recruitment Job Type Office
Job Posting Jun 12, 2023, 12:11:51 PM
Unposting Date Ongoing
Organization Cummins Filtration
Role Category Onsite
Req ID: 230005D7
This position may require licensing for compliance with export controls or sanctions regulations.
