Receptionist Wanted: Fidelity Services Group – Witbank,South Africa

CLOSING DATE: 07 AUGUST 2023

Job Description

JOB DESCRIPTION FOR ADMINISTRATOR (RECEPTIONIST)

Receptionist:

Delegating walk in/phone in clients to correct department
Switchboard
Receiving calls and transferring to the correct person
Taking message is staff not available to take call
Correspondence
Receiving incoming faxes – giving through to the correct person
Purchasing
Ordering stationery from HO, i.e. contract book etc
Stationery requisitions i.e. pens, paper etc locally
General grocery requisitions i.e. coffee, tea, sugar and milk
Any other purchases as requested from time to time:
Obtaining quotation from supplier
Creating/requesting requisition
Obtaining PO from Procurement (HO)
Placing order with the supplier
Combine supplier invoice and PO after receiving and checking the goods
Handing over to person receipting in the branch (Supervisor)
Filing:

Preparing the individual file
Placing the relevant documentation in the file
File alphabetically according to the Debtor Code
Finance:

Banking
Daily banking
Posting the banking on the Q-Drive
Other:

Adhoc responsibilities
Sales:

Receiving leads (phone calls/walk in clients)
Completing paperwork regarding leads (manual method)
Capturing leads on Listener (same day)
Capturing leads on Rep/Consultant individual pages – Q-drive
Capturing leads on Sales Managers page – Q-drive
Communicating lead-info to sales consultants via Listener / 1 SMS and 2 E-mail
Drawing previous days leads from Listener / dividing between consultants and following normal lead process
Daily reporting – Sales Activity Report at 16h00 to all the relevant staff
Wednesday morning – send reminders to all consultants to update feedback on their individual pages on Q-drive
Thursday mornings – action consultant instructions on Listener (i.e. close leads etc)
Tuesday and Friday mornings – update self-generated leads
Assisting with Telesales
Client queries:

Assisting walk-in clients with queries and liaising with HO (Sales)