Absa Bank Limited Is Hiring: Payment Officer – Capital City Building Branch,South Africa

CLOSING DATE: NOT SPECIFIED

Job Summary

To deliver insurance related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya, Seychelles. Please contact Reward for details.
Job Description

Delivering Operational and Service Excellence 75%

Execution of all approved incoming and outgoing customer instructions.
Processing/capturing of approved vouchers.
Day-today responsibilities such as performing other general payment processing related
tasks which include and not limited to are:

• Execution of Customer enquiries and complaints relating payment and non-core
  payment activities.
• Foreign and local cheque clearing
• Dormancy claims
• Reconciliations of payments processed
• Reconciliation of Commercial ops related suspense accounts
• Manual standing order instructions
• Call back of payment instructions for authenticity against the risk of frauds as
  guided by the FTOS
• Call over of captured financial and non-financial transactions,
• Mailing of payment advice and dormant letters
• Document preparation
• UT capturing
• Account opening and account maintenance on UT Teller
  Storage and retrieval of records relating payments and non-core payments
  Acknowledgment and logging of all documents/vouchers received from other
  departments/branches
  Achieve individual operational performance targets and support the achievement of
  team objectives.

Achieve individual customer service targets (both internal and external) and support the
achievement of team targets by working within relevant service level agreements.
Establish priorities, monitor workload and workflow, set standards for completion of
work.
Develop a service culture throughout the department where the needs of the customer
are at the centre of all activities.
Ensure Clean Desk Policy is respected and as far as possible, all bank documents are
locked away at the end of the day before leaving the premises.
Follow all processing and servicing activities in accordance with set procedures,
standards, and policies.
Build and maintain excellent working relationships with other functions to facilitate and
achieve business objectives.
Work closely with the team leaders and other team members as one team to deliver
excellent performance.

Constantly seek to improve ways of working by challenging the status quo and
supporting an empowering climate within the team, sharing knowledge, experience,
best practice and providing constructive feedback as required.
Provide cover for other team members as required.
Support and adopt the implementation of change initiatives.
Actively seek ways to personally contribute solutions to significant societal challenges in
the community in support of the Pan-African citizenship.
Ensure that all applications, payments, and claims for Trade Finance products are dealt
with accurately and timely.
Ensuring that the Trade Finance deals are processed in line with the current ICC
guidelines and any changes for International trade finance rules (UCP, URC, URDG and
ISP 98).
Support the Trade Finance team on introduction of new products as per the NAPA.
Support with managing and processing of the failed on-line payments.
Accountability: Operational Rigor 15%

Achieve operational rigor excellence in all aspects of procedures and processes
undertaken to ensure satisfactory audit.
Undertake appropriate snap checks, taking remedial action where necessary.
Ensure compliance with operational risk and rigor requirements e.g. Health and Safety
requirements, security of premises, KYC and money laundering
Implement actions to close audit, conformance review and snap check findings.
Ensure risk events raised within agreed timeline as guided by the Operational risk
standard.
Raise any identified irregularities with the approved procedure and recommend process
changes through the appropriate channels.
Own the requirement for Operational Risk Management for the department.
Accountability: Risk and Control 10%

Ensure that all activities and duties are carried out in full compliance with regulatory
requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies
and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.
Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)