Coloplast Is Hiring: Consumer Services Specialist – Sandton, South Africa

APPLY BEFORE: NOT SPECIFIED

Your key responsibilities will be

Answer incoming phone calls from Consumers/stakeholders and perform duties including capturing sales orders, resolving consumer queries, answer questions on products and/or services
Outbound calls to consumers to confirm monthly orders and products
Responsible for the conversion of leads within SLA and verification of all mandatory Consumer masterdata and documents
Ensuring all email queries are actioned within 48 hours
Ensuring all changes to masterdata are updated in the CRM system timeously and that masterdata is complete and accurate at all times
Logging consumer complaints in the CRM system timeously and following up with the necessary action
Ensuring all consumer interactions are recorded in the CRM system as per SOP
Asking insightful questions that get to the root cause of the consumer’s query
Consumer sales activities as per scheduled campaigns
Any other Consumer service-related tasks as requested

Professional qualifications

At least one year of working experience
Tertiary qualification is an advantage
Previous experience in a medical field is an advantage
Afrikaans speaking