The eFama App Team Is Looking For Customer Service Agent- Limpopo, South Africa (Salary: R11 500 – R14 500 pm)


Job Description:
Join the eFama App team in a Customer Service Agent capacity. eFama is a revolutionary marketplace that connects farmers directly to consumers. We are growing our team and our Customer Service Business Unit seeks to add a number of dedicated customer agents to support our users. Responsibilities include: providing professional customer service and support to all our valued App users such as farmers and buyers by providing quality services through accurate processing of all App users, in-App orders, query/user registration, case/farm onboarding and query resolution to resolve any disputes and general enquiries.

Essential duties and responsibilities:

Assist our App users such as farmers and buyers to register on our marketplace.

Assist farmers with the onboarding process including follow-ups on pending documents.

Assist commercial buyers with the onboarding process including follow ups on pending documents.

Assist logistics companies [3PL partners] with the onboarding process including follow-ups on pending documents.

Manage App users’ emails and telephone calls within the required response times to achieve a satisfactory resolution, within a POPI compliant environment.

Ensure all orders are processed within the appropriate timeframes

Enter all transactions and information accurately the first time to prevent errors.

Ensure delivery of orders is achieved within timeframes stipulated by the customer to meet [and exceed] customer expectations.

Respond to customer enquiries and resolve disputes using initiative within the required response time. Seek assistance from Team Lead when needed to determine appropriate solutions.

Manage daily workload and support colleagues by sharing workload when required, to meet customer expectations and departmental goals and objectives.

Adherence to all business rules, policies, regulations and ensure good document management to ensure the Customer Service unit’s overall compliance.

The successful candidate must have the following experience/skills:

Must be able to write and speak English fluently

Multiple languages such as Sepedi, Xitsonga and Tshivenda will be an advantage

Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).

Excellent time management skills and work ethic, i.e. the ability to prioritise work.

Attention to detail and problem-solving skills.

Excellent written and verbal communication skills.

Education Requirements:

Grade 12

Additional qualifications or workplace experience as an Administrative Assistant, Secretary or Call Center Agent will be an advantage.

Experience on systems used within call centre environments will be advantageous but not a must, as appropriate training will be rendered to successful candidates..

Salary: R11 500 – R14 500 pm

Location: Remote Working, but may be required to travel to Sandton at least once a month for training and reporting. The company will subsidise travel and accommodation

Phone: a work cell phone will be provided

Data & Airtime: will be provided

Laptop: an entry level laptop will be provided

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