MiWay Is Hiring: Client Service Agent – Midrand, South Africa

Minimum Qualification Required

Grade 12/Standard 10/NQF 4

Minimum Experience

• Minimum 12 months Call Centre and administrative experience
• Minimum 12 months in the STI environment and client services experience

Deliverables include, but will not be limited to

• Quality orientated and organized
• Self-disciplined and Self-motivated
• Analytical and desire to excel
• Active listening skills
• Problem-solving skills and solution-oriented
• Excellent administrative skills
• Good communication skills (verbal &written)
• Able to work flexible hours
• Customer focused
• Results and Target driven
• Teamwork and Professionalism
• Flexibility
• Ability to multi-task and cope with pressure
• Excellent attendance record
• Fluency in Afrikaans advantageous

Competencies Required

• Computer literacy

Personal Attributes
Communicates effectively – Contributing dependently
Decision quality – Contributing dependently
Action orientated – Contributing dependently
Optimises work processes – Contributing dependently

Core Competencies
Cultivates innovation – Contributing dependently
Customer focus – Contributing dependently
Collaborates – Contributing dependently
Being resilient – Contributing dependently
Drives results – Contributing dependently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

DEADLINE TO APPLY: 07 July 2023