Agent: Helpdesk Wanted – CAPITEC BANK – Western Cape, South Africa

CLOSING DATE: NOT SPECIFIED

Purpose Statement

To provide effective service to branches by responding to and answering operational queries.

Experience
Minimum:

1 – 2 years contact centre
Ideal:

Experience in a banking environment
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
n/a
Knowledge
Minimum:

Call centre processes and procedures
Customer care and service protocols
Basic IT knowledge

Ideal:

Capitec Bank systems
Skills
Communications Skills
Problem solving skills
Telephonic / Call skills
Attention to Detail
Conditions of Employment
Clear criminal and credit record
Willing to work regular shifts or weekends or rotational standbys