MASSLIFT Africa Pty Ltd Is Hiring: Service Technician – (Auto Electrical) Forklift

CLOSING DATE: NOT SPECIFIED

Role Purpose:
To be part of a successful workshop or field service team that services, maintains and repairs contract or customer equipment to the highest levels of workmanship & quality and provides service excellence to all internal and external customers. To work always within the Company standing instructions and policies to ensure that servicing and repair costs are kept to the minimum and that customers are constantly delighted with the levels of service and machine uptime.

Experience and Minimum Requirements:

Used to working to and achieving deadlines monthly
Matric
Valid Driver’s License
Relevant Auto Electrical Technical qualifications (Proof of Certificates)
Own reliable mobile phone with the ability to download various company applications.

Duties and Responsibilities:
To work within the company framework to consistently achieve above the Company KPIs with total professionalism and that both internal and external customers are delighted with the levels of service.
To ensure that all new and used equipment are repaired/serviced and assembled to agreed standards of quality, on time and at the right cost.
To handle all technical problems that arise in the field/workshops, to work directly with the various manufacturers to ensure that technical issues are resolved timeously.
To carry out as instructed all field product improvements or updates as published by the various manufactures from time to time.
To keep accurate time sheets and travel logs.
To submit completed time sheets with Wip no’s, travel logs and job cards daily
To identify any accident damage or abuse on any contract machine, obtain photos, diagnose the “root cause”
To maintain a tidy, well-equipped van and toolbox and to present oneself to the customer as professionally as possible in appearance and conduct.
To report any bad driving or abuse to a contract or customers machine to the Contract Manager and Customer and his immediate supervisor immediately.
To be part of good people management ensuring that you have a formal balanced scorecard and that the required performance reviews are conducted twice a year.
To maintain health and safety, environmental and company standards and policies.
To follow the company code of conduct and policies.
To hand in all claims (overtime and Commission) and or standby forms to the Service Admin Manager for processing no later than the 5th of each month.
To ensure that all quote request forms are completed with part numbers and handed to the Controllers / Contract Managers for processing daily.
To ensure that all load tests and or service stickers are updated and if a load test or service is due to inform the Contract Manager / Controller.
To ensure that all battery voltages are recorded on the job cards
To ensure that all attachments are recorded on the job cards with serial numbers and or if it is Cascade or Micron
To ensure that the tyre wear percentage, fork ware percentage and chain wear percentage are recorded on the job card
To ensure that they have the correct knowledge and skills to perform the day-to-day job requirements.
To ensure that photos get send to the Controller / Contract Mangers detailing load test dates stickers, last service done sticker and any abuse / driver negligence and or any issues that may result in customer abuse or jobs not completed.

Service KPI’s:
Technicians’ productivity above 85%
Response within 4 hours
All services and load test are scheduled, and dates and times confirmed with the customer beforehand
All breakdowns are recorded
100% of call backs when technician dispatched, followed up and job completed.
Services and load tests 100% within time limits
Breakdown register produced daily
Labour margins > 45%
Sublet margins >25%
Maintenance contract margins > 40%
Kilometres recovered >80%
Health and Safety meetings and records 100% up to date.
New and used assembly, PDI, and repairs are done >95% within promised dates.
WIP less than 15% of last month’s turnover
Debtors’ days below 40 days
Contracts managers achieve > 80% of all scheduled customer visits
All technical training attended and completed as per the scheduled times.
Warranty jobs closed costed and claimed within 45 days of breakdown.
Hour meter reading 95% correct monthly.
Van stock to be counted once per quarter and stock losses must be below 5%

Masslift Africa is an equal opportunity employer and preferences will be given to individuals from the designated groups.

APPLYhttps://mitsubishiforklifts.co.za/vacancies/