APPLY : Customer Business Development Lead – Unilever – South Africa
CLOSING DATE : NOT SPECIFIED
MAIN JOB PURPOSE:
The Customer Business Development Directoris responsible for development and execution of the customers and channels strategy and customer business plan, to achieve short and long-term business results.He/she owns the contacts with the customer and is the custodian of Customer and Channel understanding within the Go-to-Market unit. He/she is responsible for development of CD excellence and market competitiveness within his team of account management.
JOB SUMMARY / RESPONSIBILITIES:
To develop and manage the long and short-term plan for the relevant account(s)/channels in line with the agreed targets set in the strategic plan.
To develop and deliver the Annual Plan, both in terms of topline growth and gross margin.
To manage the strategic interface between Unilever and the relevant Customer and set the strategic priorities for the Customer Business Plan. This involves developing excellent relationships with contacts in Supply Chain, Marketing and Finance.
Achieve substantial business results on the Customer P&L
To work closely with the Category Strategy and Planning Teams to deliver category growth opportunities and champion the Category strategies within the account.
To provide strong leadership of the account team. In particular, to provide ongoing coaching and development to ensure that the team members have the opportunity to realise their full potential.
To establish and continuously develop the customer team framework for delivery of the long- and short-term plan.
To work closely with relevant stakeholders to develop and execute the overall Customer Development strategy and to contribute to the overall company strategy.
Responsible for delivering the total annual sales plan.
Responsible for the development of Customer Development capabilities for the future.
As a member of the Leadership Team, jointly responsible for operations, communication and the leadership of organisational and behavioural change
To lead the development of the account managers in his team
To build CD excellence and market competitiveness within his team
To lead for the equity, diversity and inclusion ambition of the Customer Development function
Provide strong people leadership and coaching to his account management team.
KEY SKILLS:
Developing the Customer / Channel Business Plan
Customer Management and Selling Essentials
Optimising Promotion Sell-out
Implementing the Customer / Channel Business Plan
Leveraging Strategic Customers
Developing Customer Relationships
Business Planning (S&OP)
Developing the Customer Service Strategy & Segmentation
PoP Execution and Monitoring
Business Strategy and Formulation
Business Planning and Implementation
KEY REQUIREMENTS:
Essential:
12+ years of Sales experience, preferably cross-functional
Strong customer facing experience and proven track record is a must
Strong Category management experience
Proven people management capabilities
Desirable:
Cross functional experience in Customer Marketing, Trade Category Management, Shopper Marketing and Field Sales operations.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
