Mondelēz International Is Hiring : Customer Service Representative – South Africa
CLOSING DATE : NOT SPECIFIED
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.
How you will contribute
You will:
Serve as a dedicated contact (business partner) for a defined set of customers for order management
Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
Have regular direct contact with customers (supply chain or buying department) regarding logistics
Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
Organize transport via third-party logistic operators and ensure on time delivery
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Good numerical, analytical and logical reasoning skills
Microsoft office applications
High-level of SAP competence
Within an FMCG/CPG company
A customer-facing role in customer service, logistics or sales
An order-to-cash environment
Good knowledge of the total supply chain/order-to-cash process
Strong analytical and problem-solving skills
More about this role
What you need to know about this position:
Possess relevant information of Distributors and Key Accounts.
Keeps in touch with responsible customer points of contact to resolve any issues effectively;
Responsible for end to end Order to Cash activity (Orders, Invoices, Returns, Damages/Expired Claims, Reporting, Audit, Financial, including quota and allocation management and reason code management);
Maximize Customer Service and CSL KPI outputs, performing all tasks in line with Business SOP;
Facilitate Master Data corrections centrally based on orders and in association with Customer Development Specialists/KAM;
Create and update analysis, reports and charts to identify product availability, sales order demands, customer priorities and product allocation to meet customer demands;
Analyse, resolve and take action with the relevant stakeholders and management to correct or change priorities according to changes in product availability or process changes;
Collaborate effectively to resolve any issues that could impact on Order fulfillment and expectation on the customer;
Gather, analyze and report structured information, providing timely and accurate reporting for assigned accounts, as well as any other business requirements;
Build effective linkages with remote Accenture team on relevant reporting and performance management areas;
Cross functional team development, with continuous improvement of operational processes and relationships;
Build strong working relationships with customer’s staff by continually seeking opportunities to increase customer satisfaction and deepen client relationships.
What extra ingredients you will bring:
Customer focus
Personal Learning
Perseverance
Dealing with ambiguity
Learning on the fly
Drive for results
Education / Certifications:
Grade 12 education with suitable administration experience and/or a relevant qualification
Job specific requirements:
Advanced IT skills with emphasis on Microsoft Excel and SAP; The ability to multi task; Advanced numeric, verbal and written communication skills; Advanced problem solving skills; Self-motivated individual with the ability to work under pressure and meet deadlines; Good team player and able to coordinate with people cross functionally / geography positioned, effectively; Good organizational and planning skills, with orientation toward continuous process improvement; Attentive and accurate in execution of the tasks, with very good time management; Excellent people skills.
No Relocation support available
Business Unit Summary
Mondelēz International’s Sub Saharan Africa Business Unit is made up of three key focus areas namely Southern Africa, West Africa and the Rest of Africa Markets. The Business Unit is home to approximately 1000 Makers and Bakers who strive to bring only the best quality and loved brands to our consumers. Mondelēz International in Sub Saharan Africa is proud to house global legacy brands including Cadbury Dairy Milk, Oreo, Halls and Bournvita, together with local jewels such as Cadbury LunchBar, Chappies, TomTom and Dentyne. The Business Unit’s Markets have consistently been awarded Top Employer certification, and has been recognised as a Top Employer in Africa.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
