AVI Limited Is Hiring: Call Centre Agent – Kempton Park
CLOSING DATE : 31 OCTOBER 2023
Job Description
AVI Field Marketing is a shared services business unit within AVI. Field Marketing focuses on sales and merchandising for the beverages, snacking and cosmetic business units to provide greater focus and to achieve an improved execution at store level. Field Marketing has its very own National Call Centre to support the Field Marketing team.
An opportunity has become available for a Call Centre Agent on a 6-month fixed term contract basis to be based at the National Call Centre in Isando. The role will entail – answering incoming calls from customers to take orders, enquiries and questions, handle complaints, troubleshoot problems and provide information. The position will report to the Call Centre Team Leader.
Key Performance Areas:
Customer and sales management
Administration and control
Order Management
Ensure any discrepancies are followed up with rep or customer prior to order capture
Ensure minimum order value/quantity is adhered to
Ensure all customer/order queries, are appropriately resolved and communicated
Ensure all orders are correctly routed and that all special requests for delivery or collection are actioned as per Depot procedure
Forward credit held orders listing to Accounts Receivable department prior to the delivery run and advise buyer when an account is on hold
Establish and maintain contacts within depots to ensure service requirements are met
Experience Required:
2 years call centre experience inbound and outbound essential
FMCG industry experience advantageous
Computer literate – MS Office
Knowledge of SAP
Qualifications:
Completed Grade 12 (Matric) essential
Call Centre certification
Competencies:
Remain composed and resilient
Deliver customer service
Communicate clearly
Govern and follow rules
Flexible and open to change
