Agent: Collections (Grade 12 National Certificate / Vocational) – Capitec Bank

CLOSING DATE: NOT SPECIFIED

Purpose Statement

To call defaulting Capitec Bank clients and negotiate repayment of loans; maximising client retention and minimizing bad debt.

Experience

Min:

1 – 2 years collections experience

Call centre experience

Ideal:

1 – 2 years collections experience in a Collections Call centre

1 – 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft 

In a role using an African Language

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Min:

Call centre processes and procedures

Customer care and service protocol

Ideal:

Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge

Skills

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Telephonic / Call skills

Attention to Detail

Negotiation skills

Conditions of Employment

Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.