Bidvest Bank Limited Is Hiring : Card Fraud Specialist (Issuing & Acquiring) – South Africa

CLOSING DATE : NOT SPECIFIED

Primary Purpose

To accurately identify and manage risk and fraud exposure from both and to minimize business losses.
Card and merchant Fraud Monitoring and analysis – Continuous review of merchant transaction activity for possible fraudulent
activity and responding appropriately to prevent fraud and risk.

Ability to compile and implement security measures and fraud prevention strategies Ability to pick up on irregularities on card and merchant transactions.

To complete full scale card and merchant fraud investigations which will include the analysis of data and case management with given deadlines.

Duties and Responsibilities Includes but not limited to:

OPERATIONAL EXCELLENCE

Conduct investigations to arrive at logical conclusions as to the identities of fraud perpetrators and the strategies they employed.
Monitoring of fraud on card/merchant products (Both Acquiring and issuing)
Card Investigations and Fraud Prevention for both Acquiring and Issuing

Ensure fast response to real time exception reports / flags / alerts on all the fraud monitoring systems available.

CLIENT SERVICE

Always ensure excellent customer contact and service.
Dealing with merchants, customers and stakeholders to resolve customer card fraud queries.
Stakeholder relationship

Develop and maintain relationships with internal stakeholders in order to deliver FCU services in accordance to the expectations of the organization, including management of the Bank.
Maintain external relationships with service providers, merchants and alliance partners to ensure any outsourced services meet the required service standards.
Analysis and Reporting

Ensure all statutory and business Reporting are done within predetermined deadlines, monthly, quarterly and annually in line with all relevant regulations and bank’s internal policies and procedures.
Ensure fraud trends are monitored, appropriate and correct.
Minimum Requirements

Experience

Diploma or degree in Forensics/Law/ Banking Certificate in Banking CIB 5 or higher
CFE certification beneficial
Chargeback experience and/or training diploma/certificate
Acquiring and issuing experience
Card based and transactional fraud prevention and/or monitoring experience & training
Advanced knowledge of Windows/PC including Excel, Word, Outlook and PowerPoint and database software.
Qualification

5 years or more in an acquiring and issuing fraud prevention environment within a banking environment (Fraud and investigations department of a bank).
3-4 years card and merchant related experience is a must.