South Africa Civil Aviation Authority Is Hiring:Licensing Officer – Gauteng, South Africa

Description

Operational Management

Receive and verify licenses for compliance with the issue and re-issue terms according to SACAR’s and CATS, as prescribed.
Ensure that all applications are processed, verified for correctness, and dispatched timeously
Customer Interface

Project and maintain a professional and positive image when dealing with clients
Promptly deal with telephonic, post, and courier applications by contacting clients on receipt of documents and telephone inquiries as per published SLA’s.
Document Handling

Ensure that a document tracking process is in place and monitored by the responsible officers.
Ensure that all received documents and verified for correctness, with checklist attached.
Ensure that all received documents are invoiced and issued and directed to the client as prescribed in our procedures.
Financial Processing

Verify that clients are invoiced and have paid the prescribed fee in terms of Part 187

Training and coaching

Train new Licensing Officers to enable them to perform all aspects required in terms of their key performance areas.

Review and Amendment of Material

Ensure timeous administration and maintenance of the ISO system and amendment of forms to correspond with ISO requirements.

Closing date: 26 June 2023