Adendorff Machinery Mart Is Hiring: Call Center Agent – Johannesburg, South Africa
Job Description
Job Title: Junior Technical Support and Call Center Agent
Company Overview: We are a reputable tool retailer committed to delivering high-quality tools and equipment to our valued customers. We offer a diverse range of products for professionals and DIY enthusiasts alike. As we expand our operations, we are seeking a motivated and customer-oriented Junior Technical Support Agent to join our team.
Position Overview: As a Junior Technical Support Agent, you will play a crucial role in providing technical assistance and support to our customers. You will be responsible for addressing customer inquiries, troubleshooting technical issues, and ensuring a positive customer experience. This position offers an excellent opportunity for growth and development within the technical support field, providing valuable experience and mentorship.
Responsibilities:
Serve as a primary point of contact for customers seeking technical support via phone, email, or chat.
Assist customers in troubleshooting technical issues related to our tools and equipment.
Provide accurate and clear information about product features, specifications, and usage guidelines.
Aid customers in understanding product functionality, installation procedures, and maintenance best practices.
Guide customers through basic troubleshooting steps to resolve technical issues efficiently.
Collaborate with senior technical support agents and cross-functional teams to escalate complex issues when necessary.
Document customer interactions, inquiries, and resolutions accurately in our CRM system.
Stay updated on product knowledge and industry trends to provide informed support to customers.
Identify opportunities for process improvement and contribute ideas to enhance customer satisfaction.
Assist in creating and updating support documentation, FAQs, and troubleshooting guides.
Requirements:
High school diploma or equivalent; additional technical certifications or relevant coursework is a plus.
Previous experience in a customer service or technical support role is preferred.
Basic understanding of tools and equipment commonly used in various industries.
Excellent written and verbal communication skills, with the ability to convey technical concepts clearly to non-technical individuals.
Strong customer service mindset and the ability to remain patient and empathetic when dealing with customer concerns.
Ability to multitask and prioritize customer inquiries effectively.
Proficiency in using CRM software or similar customer support tools is a plus.
Strong problem-solving and critical-thinking skills.
Attention to detail and organizational abilities.
Benefits:
Competitive salary based on experience and qualifications.
Provident fund with company match.
Employee discounts on tools and equipment.
Ongoing training and professional development opportunities.
Supportive and collaborative work environment.
Join our team and kick-start your career in technical support while making a meaningful impact on our customers’ satisfaction. Apply today to become a part of our dedicated team of professionals!
To apply, please submit your resume and a brief cover letter outlining your relevant experience and expressing your interest in the role of Junior Technical Support Agent.
