Discovery Limited Is Hiring: Claims Consultant – Fixed Term Contract
Key Purpose
Administer and validate claims and assist with queries and payments for commercial lines insurance.
Areas of responsibility may include but are not limited to
Register, administer and validate claims within a predetermined turnaround time (TAT)
Resolve written and/or telephonic queries from brokers, clients, franchises and providers
Build and maintain relationships with brokers, franchises and providers
Process payments to brokers, clients and providers within predetermined turnaround time (TAT)
Provide feedback to relevant stakeholders regarding claims and queries
Submit daily, weekly and monthly reports to management, franchises and brokers
Personal Attributes and Skills
Values Driven
Optimistic
Learns on the Fly
Resilient
Instils Trust
People Savvy
Drives Results
Problem Solver
Deciding and initiating action
Persuading and influencing
Writing and reporting
Analysing
Planning and organizing
Delivering results and meeting customer expectations
Following instructions and procedures
Coping with pressure and setbacks
Education and Experience
Short term insurance qualification (IISA designation) (Advantageous)
Short term insurance knowledge (Advanced)
Discovery Insure product (Advanced)
Commercial product knowledge specific (Advanced)
Telephone Etiquette – Advanced
Conflict Handling – Advanced
Communication Skills (verbal and written) – Advanced
Time Management – Advanced
Administrative skills – Advanced
Required:
Matric Essential
FAIS – Minimum credits as required (Personal Lines and Commercial) Essential
RE 5 (Representative) Essential
At least 2 – 5 years Commercial Short Term Insurance experience (Essential)
Minimum 5 years commercial claims experience (Essential)
CLOSING DATE: NOT SPECIFIED
