Customer Support Specialist: Crypto Banter – South Africa
CLOSING DATE : NOT SPECIFIED
Job Description
We’re looking for a skilled and highly motivated Customer Support Specialist to join our team. The ideal candidate is someone who is not just knowledgeable in customer support but also brings a strong understanding of the crypto industry, is technologically proficient, and exhibits excellent communication skills.
Responsibilities:
Provide high-quality customer support via email, live chat, and social media, particularly on platforms like Discord.
Address and resolve customer inquiries and issues in a timely and accurate manner.
Maintain in-depth knowledge of our products and services, as well as broader crypto industry trends.
Collaborate with the team to improve overall customer experience.
Stay updated with new technologies and industry best practices to ensure continuous improvement in service delivery.
Skill:
Proven experience as a customer support specialist.
Excellent command of the English language and articulate communication skills.
Technological proficiency, including experience with Excel and data capture tools.
A solid understanding of cryptocurrency concepts and market dynamics.
Experience in managing customer interactions and handling queries effectively.
Ability to work in a dynamic, fast-paced environment.
Preferred:
Strong analytical skills and attention to detail.
Previous experience in a Customer Support Specialist role.
Experience managing Discord communities or similar platforms.
Demonstrable ability to articulate complex ideas clearly and engagingly.
Perks:
Be part of a fast-growing startup with a thriving community
Work with a team of passionate professionals who share your commitment to excellence
Enjoy a fun, dynamic work environment that encourages creativity and innovation
Opportunity for growth and career advancement as we continue to expand our programs and offerings
Competitive salary
If you are passionate about crypto and are excited about the opportunity to help us achieve our mission, we want to hear from you! Apply today to join our team as the Customer Support Specialist.
Please note: As all Crypto Banter roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID and qualification verification Crypto Banter is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals
