Capfin Is Hiring: x9 Collections Consultant – Cape Town – South Africa

DESCRIPTION

The successful incumbent will ensure collections targets are always met with high service levels being maintained. All customers are assisted in a friendly and in a courteous manner and all queries are resolved in line with our Service Level Agreement.

Key Performance Areas

Ensure that you have a full understanding of our collections processes, policies and procedures whilst always adhering to best practice standards
To achieve the individual performance criteria set for all Consultants whilst at the same time always maintaining a high level of productivity daily
Obtaining a reasonable Promise to Pay on accounts in Collections that is in line with the approved negotiation strategy and call script
Ensure that the quality of work produced is in line with the departmental quality standards
Capture required data accurately in order to ensure all systems are up to date and are used efficiently
Always provide an Exceptional Customer

Experience
Ensure a professional, polite, and efficient service is always offered by acting as an ambassador internally and externally
Handle objections / negotiations appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction

REQUIREMENTS
Qualification

Senior Certificate – Grade 12
Experience

Minimum of 1 year’s collections experience within a Call Centre environment
Be fluent in one or more languages
Functional Competencies

Strong negotiation skills
Target Driven
Computer and Numeracy literate
Excellent communication skills (verbal and written)
Accurate, organised, and able to multitask
Ability to handle difficult calls in a patient and understanding manner
Well-presented and be representative of the Company brand
Ability to work under pressure
Must be dependable

Behavioural Competencies

Teamwork
Quality and Detail Orientation
Strong Customer Service Orientation
Following instructions and procedures
Effective Communication
Assertiveness
Should you not receive a response within 4 weeks of your application, please consider your application to be unsuccessful.

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Capfin is committed to creating equal employment opportunities.