Volvo Trucks Is Hiring: Service Advisor – South Africa
03 NOVEMBER 2023
Position Description
The main purpose of the role is to ensure the effective sales performance of the area allocated within the region; ensuring performance targets for the Volvo brand are met in line with the strategic objectives of the Branch.Reporting: This position reports to the Branch Manager.
Job Objectives:
Customer satisfaction and complain handling.
Planning the workshop utilisation capacity.
Calculation & preparation for retail invoicing, internal invoicing and claim handling.
To open and process job cards for repairs, maintenance and service.
To Transfer all relevant information from job card to computer system accurately.
To close job cards and monitor work in progress.
To be the liaison person between the customer and Volvo.
To assist Technicians with VST’s & RST’s.
To assist with the Workshop administration duties.
To check and maintain maintenance parts store.
To assist with Health & Safety requirements of the branch.
To conduct regular checks on Company vehicles as per the company policy.
Qualification & Job Experience Requirements:
Matric/N4.
Administration Diploma (an advantage).
2 year minimum strong administration in a workshop environment.
Customer Management.
Commercial/ Retail mindset.
Relating/Negotiating.
Planning & organization.
Flexible working hours.
Product knowledge.
Technical knowledge
Key Competencies:
Good verbal and written communication skills.
Ability to plan and organise.
Good customer service skills.
Accuracy and attention to detail.
Ability to work under pressure.
Good Time management.
Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.
