Momentum Is Hiring : Team Manager: Claims Investigations – South Africa
Role Purpose
The position is that of a Team Leader who will be required to manage and lead a Technical Claims team to achieve thebusiness objectives and improve customer experience
Requirements
Matric is essential.
Insurance experience in both personal and commercial lines insurance for at least 5 years of which 3 years were in aleadership position within the investigations department.
Leadership, management, or Insurance related studies will be beneficial.
Experience with People and workflow management essential.
Duties & Responsibilities
Manages daily operational delivery within the investigations area.
Allocate and review claims allocated to investigators.
Meet the minimum performance requirements and manage operational expenses.
Conduct final interviews on problematic claims.
Handle complaint/queries arising from claims validations or outcome of claims han dled by investigator.
Report monthly on progress, successes, and failures of the team to stakeholders.
Enhance service delivery within the claims department.
Identify and report all risks identified that may impact the department or the company in general.
Manage employee wellbeing and morale and other people management processes ( such as Recruitment, Performanceand Talent management).
Accountable for management of work volumes and workflow.
Establish and maintain relationships with both internal and external stakeholders.
Effectively build, maintain, and manage relationships with clients, brokers, service providers and business partners.
Can take accountability for the implementation of an operational project.
Extensive experience in day to day management.
Identifies, proposes solutions and actions to workflow trends.
Contribute to the optimizing of work practices and procedures.
Personal management and effectiveness (Accountable for delivery through own efforts).
Collaborates effectively with other departments and/or stakeholders to achieve results.
Individually accountable for managing own time, tasks and output Individually accountable for managing own time, tasks and output quality.
Makes increased contributions by broadening individual skills.
Effective team player.
Quality Assurance.
Adheres to high service and quality standards.
Live the Momentum values.
Competencies
Well developed written and verbal communication skills.
Excellent communication skills in English (full fluency) with an additional South African language advantageous.
Self managed and strong team player.
Excellent work ethic with a high degree of accuracy.
Strong focus on attention to detail.
Deadline and Target driven.
Ability to work under pressure and work across divisions.
Client centric.
Keep abreast of all products, process and system changes and developments.
CLOSING DATE: NOT SPECIFIED
